Support
Version 2.0
Support includes system log and remote help function.
The system log allows you to address any technical issues by downloading a compressed log file and sending it to the support team for further analysis.
Turn on remote help means you agree to forward OOS port to O’prueba server and allow support team to remote to your OOS for troubleshooting and solving problems. When the support team finish to remote help, please turn off remote help to avoid potential security issue.
Remote Help
Step 1. Go to Settings > Remote Help page.
Step 2. Enable Remote Help, type duration time.
Step 3. Click “Apply” and pop-up Confirmation, click ”Yes” to agree the statement.
Step 4. To view Access Information. To check URL and Port.
Step 5. Support team will receive Access Information E-mail.